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Information Technology
Skidmore College
815 N. Broadway
Saratoga Springs,
New York, 12866
Help Desk
helpdesk@skidmore.edu
(518) 580-5900
Lucy Scribner Library, 1st Floor
Hours: 8:30 AM - 6:00 PM, M-F
Knowledgebase : Mac OS X

To add a shared mailbox in Outlook for Mac:

 

In the Outlook 2011 tool bar select “Tools”:

 

 

 

In the menu that appears, select “Accounts…”:

 

 

In the properties box that appears, select the “Advanced” button:

 

Now select the “Delegates” Button:

 

In the new box that overlays the old, select the “+” button underneath the “People I am a delegate for:” section:

 

And in the next box, type the email address of the shared mailbox in the rectangle and hit “Find”. When the name appears click the “OK” at the bottom to add the shared mailbox. Then OK or close until all the boxes disappear.

 

The shared mailbox will appear at the very bottom underneath all your current mailbox folders.

 

 

 Maintained by the Help Desk - Last Revised 6/23/2015

Background:

 

This tip sheet details the process of changing the default font in Microsoft Word.

 

What is the default font?:

 

The default font is the font (typeface and type size) used automatically by Word, if no other is selected.

 

Changing the default font:

 

  1. Open a Word document.
  2. Navigate to the toolbar at the top of your screen. Select “Format,” and “Font” from the drop-down menu. A window should pop up.

 

 

  1. If you know the name of the typeface you would like to select, type it in the textbox under “Font:” or select it from the menu immediately below.

 

 

 

Follow the same instructions to select the style, or size.

 

 

 

  1. Click on “Default…” on the bottom left of the same window.

 

 

  1. Another window should pop up. Click on “Yes” to set your selected font as the default font, or “No” to go back and change your selection.

 

 

 

 Maintained by the IT Help Desk - Last revised 3/7/16

Changing Your Keychain Password

Important Note:

If the Keychain is causing a lot of pop-ups after changing your password, restart the computer. Then, enter your Skidmore username and new password again. When the prompt asking for the Keychain "Login" password comes up, enter your old Skidmore password. Once you are logged in, follow the steps below to resolve these pop-ups.

 

 1. Go to the Applications folder. Find the Utilities folder and open it. 

 

 

2. Find the Keychain Access application and run it.

 

 

3. Go to the Edit menu on the Menu Bar.

 

4. Choose Change Password for Keychain "login"...

 

 

5. Type your old password in the first box, and your new password in the second and third boxes.

 

 

6. Click on OK, and you are done.

 

Maintained by the IT Help Desk. Last Revision 11/9/2017

 

Background

 

Cleaning malware from Safari when it has blocked access to the preferences window can be difficult. However, we can sometimes delete problematic plugins by navigating to the library and manually deleting the right files.

 

Making the Library Visible

  1. Open Finder and navigate to home (folder with username)
  2. Right click and navigate to “Show View Options” and enable “Show Library Folder”

 

 

 

 

  1. Exit View Options and navigate to Internet Plug Ins folder
  2. Delete miscellaneous plug-ins

 

 

 

 

 5. Close Finder and Restart Safari

 

 

 Maintained by the Help Desk - Last Revised 4/14/2015

Connecting to Datastor on Macintosh

 

In order to connect to Datastor on Mac, you must either be connected to Skidmore's domain (through a wired connection on campus), SkidmoreSecure Wi-Fi (with the correct credentials), or be connected to our domain through the VPN.

For VPN installation instructions, please see our help article titled "Connecting to VPN in OSX (Mac)"

 

  1. With no windows open or focused, the toolbar displays Finder in the top-left. Click Go, then Connect to Server…

 

 

 

  1. In the Server Address field, type cifs://datastor, then click Connect.

 

 

 

 

Here is the list of folders on Datastor, and you can locate what you are looking for here. If the option is already greyed out, that means that the folder is already mounted, and you can navigate to your Finder to view its contents.

 

 

 

 

Maintained by the IT Help Desk. Last revision 7/31/17

Background

 

Rather than deleting messages one by one, clearing a full inbox can be faster by deleting messages in groups. However, this can be difficult if messages to keep are mixed in with those to be deleted. In the example below, we can see five messages that we want to delete, mixed with messages we'd like to keep.

 

 

Here, we'll select a group and delete them all at once. This sample group is small, however, you could theoretically select dozens of messages with this technique

 

 

Deleting Unwanted Messages With the CTRL Key

 

1. Single click the bottom message, #1.

 

2. Now, for PC computers, hold the Control key on your keyboard. For Mac computers, hold the Command key.

 

3. Holding Ctrl (PC) or Command (Mac), single-click messages labeled 2, 3, 4, and 5.

 

4. When you let go, a non-contiguous group has been selected.

 

5. Press the delete key to delete the group. Three messages that were not selected will remain.

 

 

 

Here is the Inbox after 5 messages have been deleted:

 

 

 

Maintained by the IT Help Desk - Last Revised 7/22/15

Background:

 

This document discusses how to remove/forget a wireless network completely on the Mac. This can be helpful in stopping an unwanted network from automatically establishing a connection on startup. This is commonly seen when members of the college community wish to make Skidmore Secure their default network.

 

Forgetting/Changing preference of wireless networks:

 

1. Launch System Preferences

 

 

 

2. Choose Network

 

 

 

3. On the left panel, choose Wifi, then click the “Advanced…” button on the lower right.

 

 

 

4. The window shows up should have “Wi-Fi” as the selected tab, otherwise, chose the “Wi-Fi” tab:

 

 

 

 

5. You can select the desired network and click the minus box below to remove/forget it.

 

 6. Press OK in the bottom right, once all wifi access points you want have been removed.

7. Press Apply in the bottom right.

8. Restart your computer. This is a critical step to do before trying to re-attach to any Skidmore wifi networks.

 Maintained by the IT Help Desk - Last revised 3/7/16

Connecting to RemoteApps on Macintosh

 

On Macintosh, Microsoft Remote Desktop must already be installed in order to connect to RemoteApps. See our help article for installing this prerequisite if it isn’t already installed.

 

RemoteApps are located within a folder on Datastor.

 

  1. With no windows open or focused, the toolbar displays Finder in the top-left. Click Go, then Connect to Server…

 

 

 

  1. In the Server Address field, type cifs://datastor, then click Connect.

 

 

 

  1. Within the list of folders, you will see RemoteApps. Click on it, and then click OK.

 

  

 

  1. Once you are connected, a Finder window with the contents of RemoteApps will appear.

 

  

 

Maintained by the IT Help Desk. Last Revised 7/31/2017.

Background

 

It’s possible to print a document, and have it not actually come out of the printer until you go and release it.

 

This article covers using Secure Printing with the HP 4015 printer.

 

Printing to an HP 4015

 

1. From the Print dialog, click on the third drop-down menu (it will have different names, depending on the program you’re currently using).


 

2. Select “Job Storage” from the list of options. It’s the last option on the list.

 

 

3. Where it says “Mode”, change the setting to “Stored Job”.

 

4. Check the box for “Use PIN to Print”. Enter a 4-digit number. This number will be required to print the document on the destination printer.

 

5. Change the User Name and Job Name if you wish. These will be visible when you retrieve the job from the printer.

6. Press the “Print” button. Your document has been sent to the printer, but will not be printed until you visit the printer to release it.

7. Go to the printer.

 

8. On the front of the printer, press the OK button.

 

9. You’ll be shown several menus. You want “RETRIEVE JOB”. Press the down arrow, and then the OK button.

 

10. You’ll be shown a list of usernames (remember, we entered this in Step 5?). Select yours and press OK.

 

11. You’ll then be asked to select what task you want to perform. Select “Secure Printing” (there may only be that option) and press OK.

 

12. Next, you’ll be asked what you want to do with the document, print it or delete it. Assuming you still wish to print it, select “PRINT” and press the OK button.

 

13. This is where you enter your PIN number. Remember that from Step 4? Enter the number using the number pad on the front of the printer.

 

14. Be sure you’ve entered all 4 digits (or whatever length, from 1 to 4, that you chose). Once you’re done, press the OK button.

 

15. You’ll be asked how many copies you want to make of the document. Enter the number you want, and press the OK button.

 

Your document should come out of the printer at this point. Success!

 

 

 

Maintained by the IT Help Desk - Last revised 3/7/16

 

Background

 

 

It’s possible to print a document, and have it not actually come out of the printer until you go and release it.

 

This document will cover utilizing Secure Print with the Xerox copier/printers.

 

 

Printing to a Xerox Copier

 

1. From the print dialog, click on the third drop-down menu (it will have different names, depending on what program you’re currently using), and select “Xerox Features”.

 

 

 

2. Where it says “Job Type” click on “Normal Print” and select “Secure Print”.

 

 

3. Enter a number, from 1 to 4 digits long. This is the number you’ll be required to know when releasing the document at the Xerox copier/printer.

 

4. Press the “Print” button. Your document will not be printed until you go to the Xerox copier/printer and release it.

 

5. Go to the Xerox copier/printer.

 

6. On the front of the copier, press the “Job Status” button.

 

 

7. You should see a list of all the jobs currently on the copier/printer. Look for your username and the words “Secure Print”.


 

 

8. Tap on your name, firmly. You should see the following screen. Tap on “Release”.

 

 

9. Next, you’ll be asked to enter the number (or “PIN”) you entered from your computer.

 

 

10. Once you press “Enter”, your document will be printed. You should see something like the following.

 

 

Success!

 

 

Maintained by the IT Help Desk - Last revised 1/19/16

Background

 

It’s possible to print a document, and have it not actually come out of the printer until you go and release it.

 

This document will cover utilizing Secure Print with the HP M551 printer.

 

Printing to an HP M551

 

1. From the Print dialog, click on the third drop-down menu (it will have different names, depending on the program you’re currently using).


 

 

2. Select “Job Storage” from the list of options. It’s the last option on the list.

 

 

 

3. Where it says “Mode”, change the setting to “Stored Job”.

 

 

4. Check the box for “Use PIN to Print”. Enter a 4-digit number. This number will be required to print the document on the destination printer.

 

 

5. Change the User Name and Job Name if you wish. These will be visible when you retrieve the job from the printer.

 

6. Press the “Print” button. Your document has been sent to the printer, but will not be printed until you visit the printer to release it.

 

7. Go to the printer.

 

 

 

8. On the front of the printer, press the OK button.

 

 

9. You’ll be shown several menus. You want “Retrieve from Device Memory”. Press the down arrow, and then the OK button.

 

 

 

10. You’ll be shown a list of usernames (remember, we entered this in Step 5?). Select yours and press OK.

 

 

11. You’ll then be asked to select what document you want to print. Select the document by title (there may only be one option) and press OK.

 

 

 

12. This is where you enter your PIN number. Remember that from Step 4? Enter the number using the arrows and ok button on the front of the printer. Be sure you’ve entered all 4 digits (or whatever length that you chose). Once you’re done, press the OK button.

 

 

 

13. You’ll be asked how many copies you want to make of the document. Enter the number you want, and press the OK button.

 

14. Your job should come out of the printer at this point. Success!

 

 

Maintained by the IT Help Desk - Last revised 2/9/16

Installing Microsoft Remote Desktop on Macintosh

 

Information and Background

 

It is possible to install Microsoft Remote Desktop on Macintosh using one of our two methods: our Self-Service application or from the Apple App Store

 

Self-Service is an application installed on Skidmore computers by default, and its purpose is to facilitate the installation of other software that might require elevation or be a hassle to install. It should be on the dock, but if not, you can access it by using the Launchpad or from within the Applications folder.

 

If Self-Service is unavailable, please refer to our help article titled "Installing Microsoft Remote Desktop from the Apple App store".

 

1. Open up the Self-Service application. 

 

 

2. Login using your Skidmore credentials.

 

 

3. Select the Utilities category on the right. It is under the header Categories, in the pane.

 

 

4. Within the Utilities category, select the install button inside of the button for Microsoft Remote Desktop Connection.

 

 

 

5.You will see the progress of the installation towards the top of the window. 

 

 

6. Once the progress bar fills up all the way, it will disappear. Restart the computer, and Microsoft Remote Desktop is installed correctly.

 

 

 

 

Maintained by the IT Help Desk. Last Revision: January 10th 2018

 

  1. Log in to the GlobalProtect portal.
    1. Launch your web browser and go to the following URL:


https://vpn.skidmore.edu

  1. On the portal login page, enter your user Skidmore User Name and Password, and then click LOG IN.

 

 

  1. Download the app.
    1. Click the Download Mac 32/64 bit GlobalProtect agent When the software has finished downloading, launch it from the Downloads section of the OSX Dock.

 

 

  1. Install the app.
    1. On the GlobalProtect Installer, click Continue:
    2. Select the installation folder for the GlobalProtect app, and then click Continue:
       
    3. Select the GlobalProtect package, and then click Continue:
    4. Click Install to perform a standard installation of the GlobalProtect software:
    5. Enter your credentials (User Name and Password) to confirm that you want to install GlobalProtect, and then click Install Software to begin the installation:
    6. After the installation completes successfully, Close the installer. The GlobalProtect app starts automatically.

 

  1. Log in to GlobalProtect.
    1. Click the GlobalProtect menu bar icon to launch the GlobalProtect app. The status panel opens.
    2. In the box under Please enter your portal address, enter vpn.skidmore.edu, then click Connect.

 

 

  1. If prompted, enter your Skidmore Username and Password, and then click Sign In.

 

 

 

If authentication is successful, you are connected to the Skidmore network.

 

Background

 

This tipsheet discusses the process of saving Word documents as PDF files.

 

What is a PDF?

 

PDF files are designed for cross-platform, consistent viewing of documents. Instead of your text and images displaying differently (or not at all) on different devices and software, PDF files will display the same exact way on every device and PDF viewing software. PDF software like Adobe Acrobat Pro DC can also allow spaces for signatures, comments, and other features.

 

Before You Start

 

For the future, in case you need to edit the document, save a copy as a normal Word document. That way, you will have two copies; one to be edited if needed, the other for distribution.

 

 

Create a PDF Document

This example uses Word 2016 (Windows) in the screen shots.

 

1. Run the program and open or create a document.

2. First, save your work as a normal Office document so you can edit it in the future.

3. Click the File tab.

 

 

4. In the menu, choose Save As.

 

 

5. The pane that opens up on the right is a location selector. Yours may look differently than the screenshot. Save the document wherever is most convenient (Browse will let you select any storage location).

 

 

6. Once you have selected the save location, on the bottom of the file explorer window, in the dropdown menu for Save as type, select PDF.

 

 

7. Click the Save button.

 

 

 Maintained by the IT Help Desk - Last revised 3/29/17

If you need to use Adobe programs on campus lab, classroom and shared computers, you will need to sign in with an Adobe ID account.

 

Please understand that this is something Adobe now requires all users to do when using current Adobe licensed products on any shared computer.  This is not an IT Department decision.

 

When you launch an Adobe program in the labs (Acrobat DC, Photoshop, etc.), you will be presented with a “Sign In” window:

 

 

 

If you already have an Adobe ID account, whether it be Skidmore issued or personal, you will just need to sign in with your Adobe ID username and password, and you can use the software. There is no fee for this use.

 

If you do NOT already have an Adobe ID account:

 

-          Click on “Get an Adobe ID” on the “Sign In” window

-          In the “Sign Up” window fill out the required information in the fields. 

o   The email address you use does not need to be your Skidmore email address, but it does need to be a real address you monitor, as you will get a verification email after you fill in the information and click “Sign Up”.

-          Once you have received the confirmation email and clicked on the verification link in the message, your Adobe ID account will be created. 

-          Click on the “Check again and continue” button on the “Verify your email” window to finish.

 

You will now be able to use this account to use the Adobe Products on any Skidmore Public or Lab computer that has them installed. 

 

Alternatively, you can go to Adobe.com and click on “Sign In” and follow the same steps above to create your account.

Background

 

You can easily obtain a wide variety of free or Skidmore-licensed software through the Self Service application. The Self Service application can be accessed by clicking on this icon in the Dock or in the Applications folder:

 

 

 

 

Utilizing Self Service

 

After opening the Self Service application, enter your credentials into the login screen as shown below:

 

 

After logging in, you can access various software from the Self Service home screen. You can even use Self Service to quickly access the help ticket system!

 

 

 

 

Maintained by the IT Help Desk - Last modified 7/16/15