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Information Technology
Skidmore College
815 N. Broadway
Saratoga Springs,
New York, 12866
Help Desk
helpdesk@skidmore.edu
(518) 580-5900
Lucy Scribner Library, 1st Floor
Hours: 8:30 AM - 6:00 PM, M-F
Knowledgebase : Windows

Background

 

Shared mailboxes can be helpful for collaboration and sharing messages relevant to a group. In this example, we will be adding a mailbox which has already been created and shared with us.

 

 

Adding the Mailbox

 

Right mouse click on the root of the mailbox (<userid>@skidmore.edu). In our example, aadams' mailbox is shown circled below:

 

 

In the menu that appears, select “Folder Permissions”:

 

 

In the properties box that appears, select the “General” tab:

 

 

In the “General” Tab now select the “Advanced” Button:

 

 

In the new box that overlays the old, select the “Advanced” Tab (circled) again:

 

 

And in the next box, click the “Add” button (circled below) to add the shared mailbox. Type in the mailbox email address, and then OK until all the boxes disappear. The shared mailbox will appear at the very bottom underneath all your current mailbox folders.

 

 

 

 

 

 

 Maintained by the Help Desk - Last Revised 6/15/2016

Background

 

Rather than deleting messages one by one, clearing a full inbox can be faster by deleting messages in groups. However, this can be difficult if messages to keep are mixed in with those to be deleted. In the example below, we can see five messages that we want to delete, mixed with messages we'd like to keep.

 

 

Here, we'll select a group and delete them all at once. This sample group is small, however, you could theoretically select dozens of messages with this technique

 

 

Deleting Unwanted Messages With the CTRL Key

 

1. Single click the bottom message, #1.

 

2. Now, for PC computers, hold the Control key on your keyboard. For Mac computers, hold the Command key.

 

3. Holding Ctrl (PC) or Command (Mac), single-click messages labeled 2, 3, 4, and 5.

 

4. When you let go, a non-contiguous group has been selected.

 

5. Press the delete key to delete the group. Three messages that were not selected will remain.

 

 

 

Here is the Inbox after 5 messages have been deleted:

 

 

 

Maintained by the IT Help Desk - Last Revised 7/22/15

Background:

 

This tip sheet details the process of forgetting wireless networks in Windows 7, useful if you'd like to change a stored password or stop a network from automatically connecting.

 

Forgetting the Wireless Network:

 

  1. Start Network and Sharing Center in the control panel. The control pane can be accessed in the Start Menu on the lower left.

 

 

  1. In the Tasks pane, click Manage wireless networks.

 

 

  1. In the Network table, please select the existing profiles and click Remove. Or right-click the connection you want to delete, and then click Remove network.

 

 

  1. In the Manage Wireless Networks - Warning dialog box, click OK.

 

 

The connection is removed from the list of wireless connections that you can view or modify. To reconnect to the network, you must be in range and be able to see the network in the list of available networks via the WiFi icon in the lower right toolbar.

 

 

Maintained by the IT Help Desk - Last revised 3/28/16

How to Access from a Campus PC

  1. When logged in to a campus PC (such as in the Scribner Library, Case Center, Student Lounges), there is a Datastor folder located on the main Desktop screen. Double-click on this folder.
  2. If there is no Datastor folder located on the main Desktop screen, please follow the steps in the next section.
  3. Datastor will open a window asking you to choose which folder in the Datastor you would like to access.
  4. You will only be able to access folders for which you have permissions. Please see the IT Help Desk if you need to be given permission to a folder.
  5. If you are a student attempting to access your personal folder, you can either find the “Students” folder within this window or you can instead double-click on the on folder on the Desktop labeled “Students (Datastor)” (only on a Campus PC).
  6. Once inside, there are two places you might find your personal folder. If you are in the Class of 2018 or earlier, you will find your folder inside the folder of your class year. If you are in the Class of 2019 or later, you will find your folder in the large list.
  7. Personal folders are listed alphabetically by Skidmore username. Locate your folder by looking for the username that matches your Skidmore e-mail address.
  8. Once inside your personal folder, you can store any files and create your own folders to keep it organized. Your folder is accessible from any campus computer (Mac/PC) and from any personal computer (instructions in the next section).

 

How to Access from a Personal PC

  1. When logged in to a personal PC, make sure that you are connected to the internet using either Ethernet (provided at workstations in the Scribner Library with a blue cable) or the SkidmoreSecure network. If you do not know how to connect to the SkidmoreSecure network, please see the Knowledge Base or come to the IT Help Desk.

  2. Once connected, right-click on the in the bottom left-hand corner of the screen and select “Run” from the list.

  3. When this window pops up, type “\\datastor.skidmore.edu” and click OK (Note the two backslashes rather than slashes: use \\ and not //).

  4. If you are asked to log in, enter your Skidmore username and password. Do not enter @skidmore.edu in the username field. If you are following along from Step 2 in the previous section, you will not need to enter your username and password, as you are already logged in to the computer with these credentials.

  5. You can now follow the instructions from the previous section beginning at Step 3.

 

Background

 

  • Please use this method and not the Add Printer wizard.

 

  • You must be on the campus network – either logged into Skidmore Secure or plugged into Ethernet.

 

  • You must know Skidmore's name for your printer, e.g. Ecology1_p5.

 

 

First Determine the Server

 

Public Library Printing

 

At the IT Help Desk on the first floor of the library, we're happy to help setup library or campus printers. Alternatively, please follow the steps below using \\papercut.skidmore.edu as the print server.

 

 

Outside the Library

 

The last two characters of a printer's name are the server, i.e. p4 = prtsrv4 and p5 = prtsrv5.

The _x on a printer name means it is a Xerox copier on xeroxprtsrv.

 

You must be on campus, non-res hall Ethernet or logged into non-res hall Wi-Fi.

 

SkidmoreGuest Wi-Fi will not work for printing. SkidmoreSecure is the preferred network for these operations.

 

If you use SkidmoreSecure, it should remember you after the first login – recommended.

If you use SkidmoreWireless, you need to log in each time – not recommended.

 

 

Open the Run Command

 

 

The run command varies by your version of Windows.

 

In Windows 8 and 8.1: Hold the Windows logo key to the left of the space bar and tap the R key to open the run utility.

 

 

 

 

In Windows 7, you have two choices:

 

Windows key + R as above.

- or -

Type inside Search Programs and Files (bottom of the Start menu).

 

 

 

In Windows XP, choose Run from the Start menu.

 

 

Open the Print Server Window

 

1. Type two backslashes ( \\ not // ) and the name of the print server.

For example, \\papercut.skidmore.edu or \\prtsrv4.skidmore.edu or \\prtsrv5.skidmore.edu

 

2. Hit the Enter key on your keyboard. In Windows XP, you may click OK if desired.

 

3. If a login is requested, enter your username as skidmore\username   (you need \ and not / )

 

4. A window opens with an alphabetical list of printers.

 

5. Right-click the desired printer and choose Connect.

 

In the library, please choose Library_Public from \\papercut.skidmore.edu

 

 

 

 

For non-library printers, choose your queue from \\prtsrv4, \\prtsrv5, or \\xeroxprtsrv.

 

 

 

 

6. If you are finished adding printers, you may close the print server window.

 

 

Setting the Default Printer in Windows 8 & 8.1

 

The default is the printer automatically pre-selected when you choose to print.

 

1. At the Start screen start typing Devices and Printers

 

2. Right-hand charms bar opens where you can tap/select Devices and Printers

 

3. The Devices and Printers window opens on the desktop

 

4. Get the context menu for the desired printer by either ...

 

Press and hold on the printer on a touch screen until the menu appears

- or -

Right-click the printer with a mouse

 

5. Choose Set as default printer from the context menu

 

7. A green circle with a white check indicates which is the default printer

 

Setting the Default Printer in Windows XP & 7

 

The default is the printer automatically pre-selected when you choose to print.

 

1. Get to your list of printers.

 

XP: Start menu > Settings > Printers and Faxes

Windows 7: Start menu > Devices and Printers

 

2. Right-click a printer icon that will be your default.

 

3. Choose Set as default printer

 

4. A circled check mark indicates which printer or queue is the default.

 

 

 

  1. Log in to the GlobalProtect portal.
    1. Launch your web browser and go to the following URL:


https://vpn.skidmore.edu

  1. On the portal login page, enter your user Name and Password, and then click LOG IN.

 

  1. Download the app:
    1. Click the [Download Windows 32 bit GlobalProtect agent] or [Download Windows 64 bit GlobalProtect agent] link depending on your version of Windows.
    2. When prompted to run or save the software, click Run.
    3. When prompted, click Run to launch the GlobalProtect Setup Wizard.


  1. Install the app:
    1. On the GlobalProtect Setup Wizard, click Next.
    2. Click Next to accept the default installation folder
      (C:\Program Files\Palo Alto Networks\GlobalProtect), or click Browse to select a new location and then click Next
    3. After the installation completes successfully, Close the setup wizard. The GlobalProtect app starts automatically.
  2. Log in to GlobalProtect.
    1. Click the GlobalProtect system tray icon to launch the GlobalProtect app. The status panel opens.
    2. In the box under Please enter your portal address, enter vpn.skidmore.edu, then click Connect.

 

 

  1. If prompted, enter your Skidmore Username and Password, and then click Sign In.

 

 

 

If authentication is successful, you are connected to the Skidmore network.

 

 

 

Establish the GlobalProtect Connection after a successful install

 

  1. Click the GlobalProtect system tray icon to launch the GlobalProtect app. The status panel opens.
  2. Click Connect to initiate the connection.
  3. When prompted, enter your Skidmore User Name and Password, and then Sign In. As soon as the app connects successfully, the GlobalProtect icon changes to a globe with a shield . When you hover over the icon, it displays the Connected

 

Disconnect from GlobalProtect

 

  1. Launch the GlobalProtect app by clicking the GlobalProtect system tray icon. From the status panel, click Disconnect.

Background

 

This tipsheet discusses the process of saving Word documents as PDF files.

 

What is a PDF?

 

PDF files are designed for cross-platform, consistent viewing of documents. Instead of your text and images displaying differently (or not at all) on different devices and software, PDF files will display the same exact way on every device and PDF viewing software. PDF software like Adobe Acrobat Pro DC can also allow spaces for signatures, comments, and other features.

 

Before You Start

 

For the future, in case you need to edit the document, save a copy as a normal Word document. That way, you will have two copies; one to be edited if needed, the other for distribution.

 

 

Create a PDF Document

This example uses Word 2016 (Windows) in the screen shots.

 

1. Run the program and open or create a document.

2. First, save your work as a normal Office document so you can edit it in the future.

3. Click the File tab.

 

 

4. In the menu, choose Save As.

 

 

5. The pane that opens up on the right is a location selector. Yours may look differently than the screenshot. Save the document wherever is most convenient (Browse will let you select any storage location).

 

 

6. Once you have selected the save location, on the bottom of the file explorer window, in the dropdown menu for Save as type, select PDF.

 

 

7. Click the Save button.

 

 

 Maintained by the IT Help Desk - Last revised 3/29/17

Background

 

Tablet mode enables ehanced touchscreen functionality, making Windows 10 easier and more intuitive to use with devices such as tablets, or laptops/desktops with touchscreen monitors.

 

 

What is Tablet Mode?

 

Tablet mode lets you use apps in full screen, giving you more space to work on. To use two apps side by side, drag an app to one side and it’ll snap, along with any open apps that can snap right next to it.

 

In tablet mode, there are a few more things you can do:

 

  • Use the shared edge between two snapped apps to resize both at the same time.
  • Select Task view on the taskbar and then drag an app to a side to snap it directly from task view.
  • Use the back button on the taskbar to go back in an app or to the previous app you were using.
  • Use the start button to access fullscreen tile view, similar to the start menu in Windows 8.
  • Drag an app to the bottom of the screen to close it.

 

 

Turn Tablet Mode On/Off

 

 

  1. Click on the action center on the task bar

 

 

  1. Click on the Tablet mode button to turn enable/disable Tablet mode.

 

 

 

 

 Maintained by the IT Help Desk - Last revised 3/28/16

EMS Client Desktop Upgrade Instructions
(EMS Client Software V4.0 to V44.1)

 

  1. Click on this link \\ems\EMSClient\Version4.4\ and EMSClient.msi to run the program.

  2. Choose Run


  3. Welcome to the EMS Setup Wizard – Choose next.


  4. Destination Folder – Choose Next.
  5. Ready to Install EMS – Choose Install



    Note: You will see the install run.

               
  6. Completed the EMS Setup Wizard – Click Finish


  7. Click on the EMS Icon on your desktop.


  8. Provider Server Parameters enter Server: EMS Database: EMS and choose Ok.


  9. You can now logon like you did prior to the upgrade.










 

 


 

 



 

 

If you need to use Adobe programs on campus lab, classroom and shared computers, you will need to sign in with an Adobe ID account.

 

Please understand that this is something Adobe now requires all users to do when using current Adobe licensed products on any shared computer.  This is not an IT Department decision.

 

When you launch an Adobe program in the labs (Acrobat DC, Photoshop, etc.), you will be presented with a “Sign In” window:

 

 

 

If you already have an Adobe ID account, whether it be Skidmore issued or personal, you will just need to sign in with your Adobe ID username and password, and you can use the software. There is no fee for this use.

 

If you do NOT already have an Adobe ID account:

 

-          Click on “Get an Adobe ID” on the “Sign In” window

-          In the “Sign Up” window fill out the required information in the fields. 

o   The email address you use does not need to be your Skidmore email address, but it does need to be a real address you monitor, as you will get a verification email after you fill in the information and click “Sign Up”.

-          Once you have received the confirmation email and clicked on the verification link in the message, your Adobe ID account will be created. 

-          Click on the “Check again and continue” button on the “Verify your email” window to finish.

 

You will now be able to use this account to use the Adobe Products on any Skidmore Public or Lab computer that has them installed. 

 

Alternatively, you can go to Adobe.com and click on “Sign In” and follow the same steps above to create your account.

Background

 

Software center is a utility for quickly acquiring software without requesting IT intervention. To take advantage of this program, please see our guide below!

 

 

Utilizing Software Center

 

First, open the start menu in the lower left hand corner:

 

 

 

Next, select the “all programs” option:

 

 

 

 

 

From there, scroll to the folder labelled "Microsoft System Center 2012 R2" and click to open this, as well as the subfolder labelled "Configuration Manager." Click on "Software Center" to open the program.

 

 

 

 

Once you've successfully opened Software Center, you should see the following:

 

 

 

 

Here, you can select software to download by checking boxes to the left of the desired program(s) and pressing the "install" button. The program will then automatically download and install the desired programs!

 

 

Maintained by the IT Help Desk - Last revised 7/22/15