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Skidmore College
815 N. Broadway
Saratoga Springs,
New York, 12866
Help Desk
helpdesk@skidmore.edu
(518) 580-5900
Lucy Scribner Library, 1st Floor
Hours: 8:30 AM - 6:00 PM, M-F
Knowledgebase

See attached document for detailed instructions

See attached document for detailed instructions

Connecting to Datastor on Macintosh

 

In order to connect to Datastor on Mac, you must either be connected to Skidmore's domain (through a wired connection on campus), SkidmoreSecure Wi-Fi (with the correct credentials), or be connected to our domain through the VPN.

For VPN installation instructions, please see our help article titled "Connecting to VPN in OSX (Mac)"

 

  1. With no windows open or focused, the toolbar displays Finder in the top-left. Click Go, then Connect to Server…

 

 

 

  1. In the Server Address field, type cifs://datastor, then click Connect.

 

 

 

 

Here is the list of folders on Datastor, and you can locate what you are looking for here. If the option is already greyed out, that means that the folder is already mounted, and you can navigate to your Finder to view its contents.

 

 

 

 

Maintained by the IT Help Desk. Last revision 7/31/17

Here are the steps to take to connect to Skidmore Secure wifi network.

 

  1. On your iOS device, tap on Settings.
  2. Tap on Wifi.
  3. Tap on "Skidmore Secure". The list may take a moment to load.
  4. Enter your Skidmore username (without the @skidmore.edu on the end) and your password. Press Join when done.
  5. You'll be asked to Trust a certificate; please do. Tap on "Trust" in the upper right.
  6. You are now connected to Skidmore Secure. You should see a check mark next to "Skidmore Secure" on the screen.

You can have the computer do email filing for you. Choose a particular sender, or common subject line, and have Outlook put those kinds of email into a folder for you.

 

Here’s how you do that.

  • Sign into your email via the web. http://owa.skidmore.edu, or follow the links from the Students or Faculty/Staff pages (off Skidmore’s home page).
  • Before you start on the road to making a new rule, it will help to have already clicked once on an example of an email you want to make the rule about. If you want to send all email from Mary to a folder called “Followups”, click on an email from Mary before going to the next step. If you haven’t already created the folder you want to the email to go to automatically, be sure to create that now, too.
  • Click on the gear icon in the upper right.

  • In the bar that opens, towards the bottom, click on “Mail” under Your app settings.
  • In the left-hand bar that opens, click in “Inbox and sweep rules”.
  • Click on the plus button to create a new rule.
  • Give the rule a name. It’s important to be specific, so you know what the rule does later on.
  • Choose what email you want to act on. In this case, we’ll be choosing to act on all email Received From … Mary.
  • Next, choose what kind of action you’ll be doing with the email. Normally, you’ll be choosing to “Move email…” to a specific folder.
  • Click “Ok” and be sure to Save the rule.

While having the ability to undo actions on an iPhone or iPad is handy, it can also be a hindrance. Here's how to turn off Shake to Undo.

 

Go to Settings.

 

Tap on General.


 

 

 

Tap on Accessibility.


 

 

 

Tap on Shake to undo (On)



 

 

 

Slide the switch to the Off position.


Done!

 

 

 

 

Forgetting SkidmoreSecure on MacOS, Windows, iOS, and Android

 

MacOS

 

1. Navigate to Network Preferences by clicking the wireless icon on the top-right portion of the Menu Bar, then selecting "Open Network Preferences..."

 

 

2. Highlight "Wi-Fi" in the left pane, then select "Advanced" in the main body of the window.

 

 

 

3. Highlight "SkidmoreSecure" in the list of networks and click the minus symbol below.

 

 

 

4. Once the network is no longer in the list, click OK. 

 

 

5. Click Apply, in the bottom right.

6. Then, go to the Menu Bar and quit System Preferences.

 

7. Restart your computer. You MUST do this step, otherwise the wifi settings will linger on and continue to cause trouble.

 

 

Windows 10

 

1. Open Wi-Fi settings. From the Start Menu, you can either search for it as shown here, or you can select the gear icon for Settings, select "Network and Internet", and navigate to Wi-Fi.

 

 

2. Select "Manage known networks" from the options.

 

 

3. Highlight SkidmoreSecure and select "Forget". Then you're done. The network has been forgotten.

 

 

If you are using a previous version of Windows please call the help desk for assistance.

 

iOS

 

1. Open the Settings app.

 

2. Navigate to Wi-Fi settings as shown. You should see SkidmoreSecure - it might be under "Choose a Network" if you are not currently connected to it. Click the Blue "i" icon.

 

 

3. Select "Forget This Network". Once that has been done, restart the phone. Then you're done! The network has been forgotten.

 

 

Android

 

The steps to forget a wireless network on an Android device are very similar to the steps on iOS. Design fragmentation depending on the manufacturer of the device prevents screen captures from helping, but these steps should be the same or very similar on your device.

 

1. Navigate to your settings. This is located in various locations depending on manufacturer: It might be a widget that you can access by swiping down from the top of the screen, or it might be an application on your home screen or in your apps folder.

 

2. Navigate to Wi-Fi settings.

 

3. Hold your finger on the button for SkidmoreSecure and select “Forget” or “Disconnect”

 

If there are any challenges, please contact the IT Help Desk.

 

Maintained by the IT Help Desk. Last Revision 10/3/2017

How to Access from a Campus PC

  1. When logged in to a campus PC (such as in the Scribner Library, Case Center, Student Lounges), there is a Datastor folder located on the main Desktop screen. Double-click on this folder.
  2. If there is no Datastor folder located on the main Desktop screen, please follow the steps in the next section.
  3. Datastor will open a window asking you to choose which folder in the Datastor you would like to access.
  4. You will only be able to access folders for which you have permissions. Please see the IT Help Desk if you need to be given permission to a folder.
  5. If you are a student attempting to access your personal folder, you can either find the “Students” folder within this window or you can instead double-click on the on folder on the Desktop labeled “Students (Datastor)” (only on a Campus PC).
  6. Once inside, there are two places you might find your personal folder. If you are in the Class of 2018 or earlier, you will find your folder inside the folder of your class year. If you are in the Class of 2019 or later, you will find your folder in the large list.
  7. Personal folders are listed alphabetically by Skidmore username. Locate your folder by looking for the username that matches your Skidmore e-mail address.
  8. Once inside your personal folder, you can store any files and create your own folders to keep it organized. Your folder is accessible from any campus computer (Mac/PC) and from any personal computer (instructions in the next section).

 

How to Access from a Personal PC

  1. When logged in to a personal PC, make sure that you are connected to the internet using either Ethernet (provided at workstations in the Scribner Library with a blue cable) or the SkidmoreSecure network. If you do not know how to connect to the SkidmoreSecure network, please see the Knowledge Base or come to the IT Help Desk.

  2. Once connected, right-click on the in the bottom left-hand corner of the screen and select “Run” from the list.

  3. When this window pops up, type “\\datastor.skidmore.edu” and click OK (Note the two backslashes rather than slashes: use \\ and not //).

  4. If you are asked to log in, enter your Skidmore username and password. Do not enter @skidmore.edu in the username field. If you are following along from Step 2 in the previous section, you will not need to enter your username and password, as you are already logged in to the computer with these credentials.

  5. You can now follow the instructions from the previous section beginning at Step 3.

Connecting to RemoteApps on Macintosh

 

On Macintosh, Microsoft Remote Desktop must already be installed in order to connect to RemoteApps. See our help article for installing this prerequisite if it isn’t already installed.

 

RemoteApps are located within a folder on Datastor.

 

  1. With no windows open or focused, the toolbar displays Finder in the top-left. Click Go, then Connect to Server…

 

 

 

  1. In the Server Address field, type cifs://datastor, then click Connect.

 

 

 

  1. Within the list of folders, you will see RemoteApps. Click on it, and then click OK.

 

  

 

  1. Once you are connected, a Finder window with the contents of RemoteApps will appear.

 

  

 

Maintained by the IT Help Desk. Last Revised 7/31/2017.

Installing Microsoft Remote Desktop on Macintosh

 

Information and Background

 

It is possible to install Microsoft Remote Desktop on Macintosh using one of our two methods: our Self-Service application or from the Apple App Store

 

Self-Service is an application installed on Skidmore computers by default, and its purpose is to facilitate the installation of other software that might require elevation or be a hassle to install. It should be on the dock, but if not, you can access it by using the Launchpad or from within the Applications folder.

 

If Self-Service is unavailable, please refer to our help article titled "Installing Microsoft Remote Desktop from the Apple App store".

 

1. Open up the Self-Service application. 

 

 

2. Login using your Skidmore credentials.

 

 

3. Select the Utilities category on the right. It is under the header Categories, in the pane.

 

 

4. Within the Utilities category, select the install button inside of the button for Microsoft Remote Desktop Connection.

 

 

 

5.You will see the progress of the installation towards the top of the window. 

 

 

6. Once the progress bar fills up all the way, it will disappear. Restart the computer, and Microsoft Remote Desktop is installed correctly.

 

 

 

 

Maintained by the IT Help Desk. Last Revision: January 10th 2018

 

  1. Log in to the GlobalProtect portal.
    1. Launch your web browser and go to the following URL:


https://vpn.skidmore.edu

  1. On the portal login page, enter your user Skidmore User Name and Password, and then click LOG IN.

 

 

  1. Download the app.
    1. Click the Download Mac 32/64 bit GlobalProtect agent When the software has finished downloading, launch it from the Downloads section of the OSX Dock.

 

 

  1. Install the app.
    1. On the GlobalProtect Installer, click Continue:
    2. Select the installation folder for the GlobalProtect app, and then click Continue:
       
    3. Select the GlobalProtect package, and then click Continue:
    4. Click Install to perform a standard installation of the GlobalProtect software:
    5. Enter your credentials (User Name and Password) to confirm that you want to install GlobalProtect, and then click Install Software to begin the installation:
    6. After the installation completes successfully, Close the installer. The GlobalProtect app starts automatically.

 

  1. Log in to GlobalProtect.
    1. Click the GlobalProtect menu bar icon to launch the GlobalProtect app. The status panel opens.
    2. In the box under Please enter your portal address, enter vpn.skidmore.edu, then click Connect.

 

 

  1. If prompted, enter your Skidmore Username and Password, and then click Sign In.

 

 

 

If authentication is successful, you are connected to the Skidmore network.

 

  1. Log in to the GlobalProtect portal.
    1. Launch your web browser and go to the following URL:


https://vpn.skidmore.edu

  1. On the portal login page, enter your user Name and Password, and then click LOG IN.

 

  1. Download the app:
    1. Click the [Download Windows 32 bit GlobalProtect agent] or [Download Windows 64 bit GlobalProtect agent] link depending on your version of Windows.
    2. When prompted to run or save the software, click Run.
    3. When prompted, click Run to launch the GlobalProtect Setup Wizard.


  1. Install the app:
    1. On the GlobalProtect Setup Wizard, click Next.
    2. Click Next to accept the default installation folder
      (C:\Program Files\Palo Alto Networks\GlobalProtect), or click Browse to select a new location and then click Next
    3. After the installation completes successfully, Close the setup wizard. The GlobalProtect app starts automatically.
  2. Log in to GlobalProtect.
    1. Click the GlobalProtect system tray icon to launch the GlobalProtect app. The status panel opens.
    2. In the box under Please enter your portal address, enter vpn.skidmore.edu, then click Connect.

 

 

  1. If prompted, enter your Skidmore Username and Password, and then click Sign In.

 

 

 

If authentication is successful, you are connected to the Skidmore network.

 

 

 

Establish the GlobalProtect Connection after a successful install

 

  1. Click the GlobalProtect system tray icon to launch the GlobalProtect app. The status panel opens.
  2. Click Connect to initiate the connection.
  3. When prompted, enter your Skidmore User Name and Password, and then Sign In. As soon as the app connects successfully, the GlobalProtect icon changes to a globe with a shield . When you hover over the icon, it displays the Connected

 

Disconnect from GlobalProtect

 

  1. Launch the GlobalProtect app by clicking the GlobalProtect system tray icon. From the status panel, click Disconnect.

1) Log into your Outlook Web:

i) https://outlook.office.com/

2) Click on the Gear Icon in the top right of the screen (1)  then Click on "View All Outlook Settings" (2) :

i)

 

Forwarding:

1) Now you can select the Forwarding Option and click the check box titled "Enable Forwarding".

2) Next Enter the address you will forward to and select Keep a copy of forwarded message if you want it to be sent to you as well.

3) Click Save in the bottom right of the pop up window.

 

Auto Reply:

1) Select "Automatic Replies" and then click the toggle button to enable auto replies.

2) Select the time frame you want this to start and end. Optionally you can not set this and it will start when you hit save.

3) Select the options to deny calendar invites and block out calendar.

4) Enter the reply message you wish to be sent to internal users (Skidmore users) in the top box.

5) In the lower box set the message for external users (Anyone outside Skidmore).

6) Click Save in the lower right of the pop up window.

 

 

 

Setting up Phone Away Message

  1. Call 518-580-7400
  2. Enter your extension number
  3. Enter your voicemail password and press #
  4. Press 7 for Mailbox Options.
  5. Press 1 to create a personal greeting. I will be out of the office until (date). If you need immediate assistance please contact (Persons name and phone number)  When done press #
  6. You are now back at the Mailbox Options menu - Press 2 to change availability state.
  7. Press 3 for Out of the Office

Sharing a file in One Drive

 

1) Login into Oulook Web: https://outlook.office.com/

2) Click on the Waffle menu in the top left

3) Select One Drive

4) Either select Upload if this is a file located on your local computer or select the file name if you have already uploaded it.

5) Once the file is located on One Drive click on the Three Vertical Dots next to it's name.

6) Select the "Share" Option

7) Click "Anyone with Link can edit"

8) Change this to either "People in Skidmore College with The Link" or "Specific People" (If you leave it as anyone then the file could be insecure)

9) Check the "Allow Editing" box if you want the file to be a read only version.

i) If you selected Specific people it will go to a second screen which allows you to enter which user(s) you wish to have access.

10) A link will be sent to the user(s) which you granted access to.

 

Preparation

 

If you already have a Skidmore email account on your device, please remove it and restart. 

Starting from scratch is best.

 

  • Make sure you have connectivity. Wi-Fi is preferred. 3G/4G often works poorly inside buildings causing the process to fail without a specific error message. 

 

Email Setup for the Native iOS Mail App

 

1. Go to Settings.Then Mail, Accounts, Add Account

 

2. Tap Exchange

 

3. Enter your full address in the Email typing box and use all lower case.

 

Current students and employees: username@skidmore.edu

Alumni: username@alumni.skidmore.edu

Retirees: username@retired.skidmore.edu

 

4. If the Domain field appears, leave it empty.

 

5. Enter your full address again in the Username box, if asked.

 

6. Enter your Password.

 

7. Enter a clear Description of the account.

You make it up to distinguish this account from any others you may have.

 

8. Tap Next which is on the top right of the screen. 

 

9. If you see "cannot verify server identity," tap Continue.

 

10. If asked, enter Server outlook.office365.com and tap Next

 

11. Make sure Mail, Contacts, and Calendars will synchronize (should be on).

 

12. Tap Done or Save.

 

 

 Maintained by the Help Desk - Last Revised 1/26/17

EMS Client Desktop Upgrade Instructions
(EMS Client Software V4.0 to V44.1)

 

  1. Click on this link \\ems\EMSClient\Version4.4\ and EMSClient.msi to run the program.

  2. Choose Run


  3. Welcome to the EMS Setup Wizard – Choose next.


  4. Destination Folder – Choose Next.
  5. Ready to Install EMS – Choose Install



    Note: You will see the install run.

               
  6. Completed the EMS Setup Wizard – Click Finish


  7. Click on the EMS Icon on your desktop.


  8. Provider Server Parameters enter Server: EMS Database: EMS and choose Ok.


  9. You can now logon like you did prior to the upgrade.










 

 


 

 



 

 

If you need to use Adobe programs on campus lab, classroom and shared computers, you will need to sign in with an Adobe ID account.

 

Please understand that this is something Adobe now requires all users to do when using current Adobe licensed products on any shared computer.  This is not an IT Department decision.

 

When you launch an Adobe program in the labs (Acrobat DC, Photoshop, etc.), you will be presented with a “Sign In” window:

 

 

 

If you already have an Adobe ID account, whether it be Skidmore issued or personal, you will just need to sign in with your Adobe ID username and password, and you can use the software. There is no fee for this use.

 

If you do NOT already have an Adobe ID account:

 

-          Click on “Get an Adobe ID” on the “Sign In” window

-          In the “Sign Up” window fill out the required information in the fields. 

o   The email address you use does not need to be your Skidmore email address, but it does need to be a real address you monitor, as you will get a verification email after you fill in the information and click “Sign Up”.

-          Once you have received the confirmation email and clicked on the verification link in the message, your Adobe ID account will be created. 

-          Click on the “Check again and continue” button on the “Verify your email” window to finish.

 

You will now be able to use this account to use the Adobe Products on any Skidmore Public or Lab computer that has them installed. 

 

Alternatively, you can go to Adobe.com and click on “Sign In” and follow the same steps above to create your account.

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