Knowledgebase - Powered by Kayako fusion Help Desk Software

Login
- Username:
  
  Password:
  
  Remember me
Knowledgebase

Help Desk Software
by Kayako fusion

Information Technology
Skidmore College
815 N. Broadway
Saratoga Springs,
New York, 12866

Help Desk

helpdesk@skidmore.edu
(518) 580-5900

Lucy Scribner Library, 1st Floor
Hours: 8:30 AM - 6:00 PM, M-F

Help Desk hours may change based on library hours.
Student-staffed desk may be available outside of these hours.

Knowledgebase

General(1) Clearing the Cache and Cookies in Major Browsers	Mac OS X(13) Adding a Shared Mailbox in Outlook for Mac Changing the default font in Word 2011 (Mac)	iOS
Windows(15) Adding a Shared Mailbox in Outlook for PC Connecting to VPN in Windows (PC)	Android(2) Connecting Your Android Device to the Skidmore Secure Wireless Network Setup Office 365 Email on Android	Cloud Services(3) Accessing Your Skidmore Box Account Adding Collaborators on Box.com
Email(4) Creating and Inviting Others to a Calendar Event in OWA (Outlook Web App) Efficiently Deleting Messages in Outlook for PC/Mac	Software(3) Changing the default font in Word 2011 (Mac) Obtaining Mathematica – Student Version

Connecting to Datastor on Macintosh

CONNECTING TO DATASTOR ON MACINTOSH In order to connect to Datastor on Mac, you must either be connected to Skidmore's domain (through a wired connection on campus), SkidmoreSecure Wi-Fi (with the correct credentials), or be connected to our domain throu...

How to Connect to RemoteApps on Macintosh

CONNECTING TO REMOTEAPPS ON MACINTOSH On Macintosh, Microsoft Remote Desktop must already be installed in order to connect to RemoteApps. See our help article for installing this prerequisite if it isn't already installed. RemoteApps are located within...

Installing Microsoft Remote Desktop on Macintosh from Self-Servic...

INSTALLING MICROSOFT REMOTE DESKTOP ON MACINTOSH INFORMATION AND BACKGROUND It is possible to install Microsoft Remote Desktop on Macintosh using one of our two methods: our Self-Service application or from the Apple App Store Self-Service is an app...

Skidmore email setup on iPhone, iPad or iPod

PREPARATION If you already have a Skidmore email account on your device, please remove it and restart. Starting from scratch is best. * Make sure you have connectivity. Wi-Fi is preferred. 3G/4G often works poorly inside buildings causing the proce...