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Knowledgebase

Help Desk Software
by Kayako fusion

Information Technology
Skidmore College
815 N. Broadway
Saratoga Springs,
New York, 12866

Help Desk

helpdesk@skidmore.edu
(518) 580-5900

Lucy Scribner Library, 1st Floor
Hours: 8:30 AM - 6:00 PM, M-F

Help Desk hours may change based on library hours.
Student-staffed desk may be available outside of these hours.

Knowledgebase

General(2) Clearing the Cache and Cookies in Major Browsers Submitting Help Desk Tickets in the Kayako System	Mac OS X(14) Adding a Shared Mailbox in Outlook for Mac Changing the default font in Word 2011 (Mac)	iOS(1) Disabling Shake to Undo on iOS
Windows(20) Adding a Shared Mailbox in Outlook for PC Connecting to VPN in Windows (PC)	Android(2) Connecting Your Android Device to the Skidmore Secure Wireless Network Setup Office 365 Email on Android	Cloud Services(3) Accessing Your Skidmore Box Account Adding Collaborators on Box.com
Email(5) Creating an email rule in OWA Creating and Inviting Others to a Calendar Event in OWA (Outlook Web App)	Software(4) Changing the default font in Word 2011 (Mac) Obtaining Mathematica – Student Version

Connecting to Datastor on Macintosh

CONNECTING TO DATASTOR ON MACINTOSH In order to connect to Datastor on Mac, you must either be connected to Skidmore's domain (through a wired connection on campus), SkidmoreSecure Wi-Fi (with the correct credentials), or be connected to our domain throu...

Creating an email rule in OWA

You can have the computer do email filing for you. Choose a particular sender, or common subject line, and have Outlook put those kinds of email into a folder for you. HERE’S HOW YOU DO THAT. * Sign into your email via the web. http://owa.skidmore.ed...

Disabling Shake to Undo on iOS

While having the ability to undo actions on an iPhone or iPad is handy, it can also be a hindrance. Here's how to turn off Shake to Undo. Go to SETTINGS. Tap on GENERAL. Tap on ACCESSIBILITY. Tap on SHAKE TO UNDO (ON) Slide the switch to the OFF...

Forgetting SkidmoreSecure Network on MacOS, Windows, iOS, and And...

Forgetting SkidmoreSecure on MacOS, Windows, iOS, and Android MacOS 1. Navigate to Network Preferences by clicking the wireless icon on the top-right portion of the Menu Bar, then selecting "Open Network Preferences..." 2. Highlight "Wi-Fi" in the l...

How to Connect to Datastor on Windows

HOW TO ACCESS FROM A CAMPUS PC * When logged in to a campus PC (such as in the Scribner Library, Case Center, Student Lounges), there is a Datastor folder located on the main Desktop screen. Double-click on this folder. * If there is no Datastor fol...

How to Connect to RemoteApps on Macintosh

CONNECTING TO REMOTEAPPS ON MACINTOSH On Macintosh, Microsoft Remote Desktop must already be installed in order to connect to RemoteApps. See our help article for installing this prerequisite if it isn't already installed. RemoteApps are located within...

Installing Microsoft Remote Desktop on Macintosh from Self-Servic...

INSTALLING MICROSOFT REMOTE DESKTOP ON MACINTOSH INFORMATION AND BACKGROUND It is possible to install Microsoft Remote Desktop on Macintosh using one of our two methods: our Self-Service application or from the Apple App Store Self-Service is an app...

Skidmore email setup on iPhone, iPad or iPod

PREPARATION If you already have a Skidmore email account on your device, please remove it and restart. Starting from scratch is best. * Make sure you have connectivity. Wi-Fi is preferred. 3G/4G often works poorly inside buildings causing the proce...

Upgrading EMS Client Software v4.0 to V44.1

EMS Client Desktop Upgrade Instructions (EMS Client Software V4.0 to V44.1) * Click on this link \emsEMSClientVersion4.4 and EMSClient.msi to run the program. * Choose Run * Welcome to the EMS Setup Wizard - Choose next. * Destination Folder - ...